We know that schedules can be unpredictable and plans can change at a moment's notice, so we have compiled a detailed guide to cancellation and change fee policies across various airline carriers and hotel operators.
Cancellation and change fees vary across airlines, however, U.S. law mandates that all carriers issue full refunds within 24 hours of booking, so long as the flight is booked more than 7 days in the future. We have organized a list of U.S. airlines and their respective fee policies below.
Alaska Airlines — The change and cancellation fee is $125 plus a difference in fare. Same day confirmed changes are $50, or $25 for flights within California or Alaska's shuttle market.
American Airlines — The change and cancellation fee is $200 on domestic flights and up to $750 on international flights. Same-day changes are $75-$150 in economy and free for business and first-class passengers on paid fares. If you cancel a non-refundable ticket, you can apply the unused value of the ticket toward a future trip (no later than 1 year from the date your original ticket was issued). Change fees may apply.
Delta Air Lines — The change and cancellation fee is $200 on domestic flights and up to $500 on international flights. Same-day confirmed and standby changes are permitted for Delta SkyMiles Medallion elite members, but there is a $75 fee for Silver Medallion members. No changes are allowed to basic economy fares.
Frontier Airlines — $0 cancellation fee for fares cancelled more than 90 days before departure, $49 for fares cancelled between 14 and 89 days before departure, and $99 if cancelled within 13 days of departure. $99 change fee for paid economy-class tickets, but changes are free for those who pay extra for The WORKS fares.
Hawaiian Airlines — $200 change fee for flights to the US mainland, and between $50 and $300 for international flights. There is also a $30 change fee for flights within the Hawaiian islands. Refunds on restricted tickets are $100 for flights to the US mainland and international destinations, and $25 for inter-island flights.
JetBlue — $75 fee for changes or cancellations made more than 60 days prior to departure. Otherwise the fees are:
$75 per person for fares under $100
$100 per person for fares between $100-$149
$150 per person for fares $150 and above
Change and cancellation fees are waived for TrueBlue Mosaic elite members.
Southwest Airlines — No change or cancellation fees, however, travelers will have to pay a difference in fare.
Spirit Airlines — Charges a $90 fee for cancellations or changes to paid bookings when the change is made online, and $100 for those made over the phone or at the airport. There is no fee to change or cancel a flight ticketed within 24 hours, so long as the reservation was made at least 7 days prior to departure.
United Airlines — The change and cancellation fee is $200 on domestic flights and up to $400 on international flights. Same-day changes can be made for $75, but that fee is waived for MileagePlus Premier Gold, Premier Platinum and Premier 1K members.
Hotel cancellation policies are more complicated than those of airlines as they vary greatly across operators, room types, and individual properties. That being said, hotel cancellation policies are typically much more generous than those of airlines, with many hotel operators allowing customers to cancel penalty-free anytime within 24 hours of check-in. We recommend contacting an agent for the most accurate information about your reservation.
Marriott — While policies may vary across properties, Marriott generally requires guests to cancel their reservations within 48 to 72 hours before check-in. Non-refundable reservations can typically only be changed or cancelled within 24 hours of booking.
Hilton — While policies may vary across properties, Hilton generally requires guests to cancel their reservations within 48 to 72 hours before check-in. Unlike Marriott, non-refundable reservations cannot typically only be changed or cancelled within 24 hours of booking.
IHG — IHG has recently standardized its cancellation policy across nearly all of its brands. The new policy requires all cancellations to be made "one day prior to arrival." Per the global cancellation policy standard, guests will have up until 4 pm or 6 pm (local time) one day prior (local time based on where the hotel is located) to cancel their reservation without penalty.
This policy does, however, exclude Kimpton Hotels, which requires guests to cancel within 48 hours of check-in.
Our customer support team is also ready to assist you with any questions you may have regarding cancellation fees.